SHOP POLICIES

Production Time
The majority of our work is made to order. Please allow a 2 week turnaround for production. Shipping time is in addition to this.

When your order has been completed and shipped you will receive an email confirming that it is en route to you.

Payment:
All prices are listed in Canadian Dollars (CAD). Payments are securely processed via PayPal, or the Shopify Credit Card Application (Visa, Master Card, American Express)

For US Shoppers- there is a USD converter on the top right of each page. Please note that your checkout will convert back to CDN before processing.

Shipping:

FREE SHIPPING WORLDWIDE orders over $100

SERVICE WITHIN CANADA
- Orders under $100 are subject to a shipping flat fee of $10. This includes a tracking number.
- Orders over $100, shipping is free and includes a tracking number.

SERVICE WITHIN USA
- Orders under $100 are subject to a shipping flat fee of $12. This includes a tracking number.
- Orders over $100, shipping is free and includes a tracking number.

SERVICE INTERNATIONALLY (Overseas)
- Orders under $100 are subject to a shipping flat fee of $15. This does not include a tracking number.
- Orders over $100, shipping is free and does not include a tracking number.
- Shipping with tracking is a flat fee of $75

Risk Of Loss:

Risk of loss and title for all items shipped from Wolf & Sadie are considered passed to you upon our delivery to the carrier, Canada Post. 

For your safety Wolf & Sadie encourages you to have your parcel insured and cannot accept responsibility for parcels lost or damaged in transit. 

 Refund & Exchange Policy: 

Returns are deemed & handled on a case by case basis. (Example: wrong product shipped)

LE LOU ULA does not offer cash/credit/debit refunds- returns are eligible for exchange only and are deemed on a case by case scenario.

We do not accept returns if it is the wrong size for you, but the size you requested or if you change your mind. Please contact us directly if you need any assistance, or additional info prior to ordering.

Please note that shipping is not refunded / reimbursed.